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Omni-Channel Engagement

Connect and engage with your customers through their favorite channels in real-time... right channel and anytime!

SMS

Telegram

Messenger

WhatsApp

Viber

ChatBot

MMS

Autobox is an omni-channel customer service platform providing automated workforce optimization for the digital age. We help enterprises deliver a better customer experience (CX) with engagement measurement, insights and optimization.

How It Works

SMS Use Cases

Customer support, security authentication, reminder alerts, confirmations etc.

Customer Support

Security - Two Factor Authentication

Social and Chat Bots

Integrations

Telegram + CRM Integration

With this Telegram channel Integration you will be able to:


  • Support Telegram messages thru the traditional tickets.
  • Support multimedia on tickets (Video, Voice Records, Photos, Locations, Contacts, Files).
  • Reply from your CRM system straight to Telegram chats.
  • Get notified when a message is modified in Telegram.
  • Get notified when a message is replied from Telegram.
  • Manage Telegram private chats.
  • Manage Telegram chat groups on a single ticket or separated ticket per customer.s
  • Customize a Hello Message for your customers.
  • Ask basic information to your customers in 3 languages (English, Spanish and Portuguese).
  • Define a Ticket Type, Ticket Priority and Tags for your coming Telegram Tickets.
  • Your customers will be able to create new tickets when they need using the /newrequest command.

VOICE & OMNI-CHANNEL ANALYTICS

Review recordings, create feedback, share data with managers and agents, automate CRM with accurate and metadata.

AI AUTOMATED SCORING

Automate quality monitoring with AI to assign scores for script adherence, compliance, new opportunities and other KPI’s.

INSIGHTS

Build custom KPI’s for omni-channels and teams to set expectations, monitor performance, rate agents, rate teams and help build agent skill-sets.

Contact Us

Get in touch with AutoBox

Please fill out the form and we will contact you shortly.

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AutoBox LLC.

1990 North California Blvd, 8th Floor
Walnut Creek, CA 94596
info@autoboxcorp.com