Connect and engage with your customers through their favorite channels in real-time... right channel and anytime!
Autobox is an omni-channel customer service platform providing automated workforce optimization for the digital age. We help enterprises deliver a better customer experience (CX) with engagement measurement, insights and optimization.
How It Works
SMS Use Cases
Customer support, security authentication, reminder alerts, confirmations etc.
Security - Two Factor Authentication
Telegram + CRM Integration
With this Telegram channel Integration you will be able to:
VOICE & OMNI-CHANNEL ANALYTICS
Review recordings, create feedback, share data with managers and agents, automate CRM with accurate and metadata.
AI AUTOMATED SCORING
Automate quality monitoring with AI to assign scores for script adherence, compliance, new opportunities and other KPI’s.
Build custom KPI’s for omni-channels and teams to set expectations, monitor performance, rate agents, rate teams and help build agent skill-sets.
Please fill out the form and we will contact you shortly.
1990 North California Blvd, 8th Floor
Walnut Creek, CA 94596