Autobox is a Customer Experience Management company for global enterprises utilizing cloud contact center as a service (CCaaS) technology platforms. Autobox’s Software-as-a-Service offerings empower companies to create campaigns, manage and optimize their call centers to deliver a better customer experience (CX). Our offerings include business intelligence, customer journey analytics and predictive intelligence solutions along with a suite of web applications with integrated third party partners.

Intelligence

Autobox Business Intelligence gives enterprises a visual platform to extend analytics,reporting, KPI’s across all stakeholders in their organizations.

  • SSL Encryption
  • Pre-built Reports
  • Customizable Reporting
  • Drill Down Into Details
  • Dashboards
  • Pre-built Data Integrations
  • Unlimited Users
  • Sharing and Collaboration

Experiences

The Predictive Intelligence and Solutions offers a suite of applications. Autobox’s Customer Journey Analytics delivers insights to analyse customer behaviors as well as the relationship between customers and businesses at different touchpoints.

  • Optimize Customer Engagement Cycle
  • Data Collaboration and Visualization Between Marketing and Contact Centers
  • Identify Journey Bottlenecks
  • Visualize and Map Journeys by Personas
  • In Depth Journey Reporting

Applications

The Autobox contact center predictive intelligence and solutions offerings go beyond just data and analytics. Businesses can filter data based on intent and engagement to analyse patterns to customize and build successful models and campaigns. Contact centers can also launch pre-built management applications to run their day to day call center operations.

  • Quality Assurance for Call Recording and Monitoring
  • Lead Prioritization
  • Predictive Lead Scoring
  • Increase Lead Velocity
  • Drive 1 to 1 Interactions Automatically Across Communication Channels
  • Web Administrator and Supervisor Apps
  • Salesforce Apps